What does the phrase "duty to assist" signify in FOI?

• A. Agencies must refuse all requests
• B. Agencies are required to help requesters obtain information
• C. Agencies should minimize communication with requesters
• D. Agencies can ignore vague requests

Answer: (B)

The phrase "duty to assist" signifies that agencies have a legal and ethical obligation to help individuals who are seeking access to information. This concept ensures that upon receiving requests for information, agencies take an active role in guiding requesters through the process, offering support in locating the necessary documents or data, and clarifying any details that may help fulfill the request.

The core purpose of this duty is to facilitate transparency and public access to information held by governmental entities, promoting accountability and informed citizenry. By providing assistance, agencies uphold the principles of the Freedom of Information framework, ensuring individuals can exercise their rights effectively and understand the scope of what can be accessed. This help might include explaining how to submit a request properly, identifying specific documents relevant to the request, or advising on any fees that might be involved.

The other options do not align with the purpose and intent of the "duty to assist." Refusing requests or minimizing communication would undermine the goals of transparency and public engagement that FOI laws aim to promote. Ignoring vague requests also contradicts the obligation to assist, as it would prevent individuals from receiving necessary guidance to refine their requests and obtain the information they seek.